Refunds and orders

• In Wallet > billing history, select the paid order and choose Request refund review. Every refund request is linked to that order; it cannot be submitted directly from this page or the FAQ.
• Basic eligibility: the order completed successfully, payment was made within the last 14 days, and the order has no active invoice request or refund request.
• Requests for unused credits are reviewed. On approval, the administrator confirms that sufficient unused credit remains and reserves the matching credit.
• Before a request can be completed, the administrator must record the refund reference from the original payment provider. A refund is not automatic; do not use the credit linked to a request while it is under review.
• Duplicate charges, unauthorized charges, and billing errors may also be explained through the same order. The final outcome follows the review.

For billing or refund support: service@zhiliaogroup.cn.